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4 Irrefutable Tips for Getting 5-Star Airbnb Reviews

4 Irrefutable Tips for Getting 5-Star Reviews from MaidThis.com

Every Airbnb host wants to get consistent 5-star reviews. If you don’t care, you might be in the wrong business. 

There’s plenty of suggestions and information floating around the web about how best to land those perfect ratings, but how do you know what are the best, most tried-and-true methods? 

We’ve done the legwork for you so you don’t have to do the digging yourself. Here are what we think are 4 irrefutable tips for getting 5-star Airbnb reviews.

 

1. Communicate consistently.

Check-in and check-out used to be a great time to gets some valuable face time with your guests and to connect with them on a more personal level. Now that social distancing is the norm, that system is literally out all the open windows.

Unsurprisingly, no one is doing face-to-face check-ins or check-outs anymore due to the coronavirus. In order to make a connection, you’re going to have to create opportunities. 

Make an effort to stay in close contact with your guests before, during, and immediately after their stay. Don’t worry about being too “chatty”: You don’t need to write long, heartfelt messages. Simply drop a quick line to let them know you’re available to answer questions and are looking forward to hosting them. 

To really stay on top of these quick little notes, keep a Google doc or note somewhere with canned responses that you can consistently copy and paste into your messages.

 

2. Make a habit of over-delivering.

Make an effort to be honest in your listing, but don’t give away every nugget you’ve got in your gold pan. Surprise your guests with higher-level toiletries or a few snacks and drinks upon their arrival. 

Maybe hand-write a note thanking them for their stay and leave it with your printed house rules or somewhere you’re sure they’ll find it. 

Get creative and go above and beyond. As you’re less likely to ever meet your guests these days, these kinds of small personal touches can make all the difference. 

 

3. Do a little homework.

We really love this idea from Get Paid for Your Pad: Do a little reconnaissance on your guests to see what kinds of things they may be interested in.

If your guest is an Airbnb veteran, chances are that they’ve left several reviews for their past hosts. Hop over and check out reviews they’ve left on other hosts’ review lists. You never know what you’ll find – it may offer you a great way to make their stay even better.  

 

4. Think like a guest.

At the end of the day, it pays to simply consider what you would be “wowed” by as a guest yourself. Think back to some of your own amazing Airbnb stays in the past – what made them so amazing or memorable?

Implement what you can without breaking the bank. Remember that reviews don’t bring in more money right away, but they do help you build trust with new and potential guests which ultimately leads to more bookings… and more income.

 

Don’t stress yourself out over earning 5-star reviews. With a little consideration and planning, you can consistently earn your guests’ appreciation and praise.

 

Clean my
Vacation Rental


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  • Automated Scheduling
  • Cleaning Report with Pictures
  • Never a No-Show. Guaranteed.
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Testimonials

At first I tried to take care of all of the cleaning process myself, and it turned out to be a bigger headache than anything else. So a friend told me about MaidThis and its been fantastic. I’ve been working with my cleaners for a few months so far. I recommend you check out the service for yourself.
Brent
Airbnb Host in LA
90+

Hours
Saved

I definitely think that as a company we've been able to make more money, not only because we're saving money by using Maid This, but also because they're helping take a few of the necessary evils with doing vacation rentals off of the property managers plate.
Laura G
Airbnb Host in LA
90+

Hours
Saved

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5 Ways Better Cleaning Increases Vacation Rental Revenue

vacation rental revenue

When you think about how much to charge for a night in your vacation rental, you don’t just pull a random number out of thin air. Instead, you take a lot of factors into account. Unfortunately, there’s only so much you can do about things like size, location, and whether someone set up a noisy construction project next door.

But there is one thing of which you have 100% control — and that is the cleanliness of your home.

To be sure, cleanliness requires effort and money. Even if you choose not to hire a professional cleaning service, you still have to ensure guests won’t complain about dust mites or funny smells from the bathroom.

In any case, cleanliness is a good investment. Not only is cleanliness next to godliness, but having a spick-and-span place can work wonders for your bottom line. In fact, you can boost your vacation rental income by as much as 20% just from keeping your space nice and tidy!

If that sounds too good to be true, consider the following 5 benefits of cleaning your vacation rental.  

1. Cleanliness makes a good impression on guests.

Think about it from your guests’ point of view. If you enter what’s supposed to be your “home away from home” and the room looks like it got ravaged by a tornado, how would you feel? Wouldn’t you think, “If the owner can’t be bothered to do a little dusting, I wonder what else they can’t be bothered to do?”

Also, cleanliness has a positive psychological effect on guests. When an asthmatic stays in a dust-free room, for example, it may feel like heaven to them. And if an Indiana University study is to be believed, in general, people feel better when they stay in a well-kept room.  

Even if your rental has the best amenities or has a prime location, your guests won’t review it positively if they’re uncomfortable throughout their stay. On the other hand, if your place is as clean as the day you bought it, guests won’t mind if there’s no fancy pool or gym nearby.  

2. Cleanliness leads to good reviews.

In this day and age, it’s no longer enough to get a 3- or even 4-star review. You have to get 5 stars — or, at least, something above 4.

Why? Because most vacation rentals rate between 4 and 5. Score any lower than that and you might as well take your rental out of the running. If guests see a dozen 4-star rentals above your 3-star listing, they’ll only look at the top 5 or 10, at most.

Also, when you garner enough 4- to 5-star reviews, your place gets pushed further and further up the search results. When your listing is ranked high enough, guests are more likely to find it. And when guests are more likely to find your listing… Well, you get the picture.

So, you have to work really hard to improve your vacation rental reviews. One of the best ways to do so is — you guessed it! —  keeping your place so immaculate that even gods cry when they see it.

3. Cleanliness boosts your guests’ willingness to pay.

All else equal, guests would rather pay more for a well-kept room than save money for an untidy one. After all, when guests pay to use someone else’s home, they expect the owner to provide a certain degree of service. A clean space is a surefire way to convince guests that they’re getting what they paid for.

If you clean your vacation rental on your own, you can charge a reasonable amount in cleaning fees and pocket it. You can adjust that amount based on what other rental owners charge or what you feel is the best price based on the effort you put into cleaning. If you hire a professional to clean your place, charge the amount you paid the them. Otherwise, use your best judgment and the information available to you to set a price.

At any rate, guests whose budget fits within your rental rate won’t mind the extra fee. Instead of spending hours researching online about the cleanliness of a vacation rental, most people assume that a place charging a “cleaning fee” will be automatically clean.

4. Cleanliness makes it easier to post about your vacation rental online.

As the old saying goes, “A picture is worth a thousand words.” If your guests see professional photos of your tidy space online, they’ll hit “book” faster than a roadrunner. But if you don’t have any images of your unit or if your photos look like they’ve been taken on a low-resolution phone, they’ll skip to the next listing without batting an eyelash.

To market your vacation rental using images, clean your place from top to bottom. Hire a professional to take photos of the rooms at flattering angles, then upload those photos to your listing or Facebook page. Next thing you know, your bookings will go up, along with (positive) reviews and revenue.  

5. Cleanliness makes your place valuable long after you’ve stopped using it as a vacation rental.

What if, for example, you decide that your place shouldn’t be a “vacation rental” anymore? What if, for one reason or another, you decide to sell it off in the end or live there yourself permanently?

Either way, you can still add value to your place, provided it’s clean. Overall, people pay more for a piece of well-maintained property. In the event you decide your vacation rental is better off with someone else (or as something else), sprucing it up can only make it more attractive.   

 

Cleaning may take more time and money than you’re willing to spend. You may even think it’s a pointless waste of time since the benefits aren’t immediately apparent. If you keep a vacation rental as clean as it can be, though, you can expect a steady stream of positive reviews to trickle in and, hopefully, a steady stream of income with it.

 

Want to boost your vacation rental revenue today? Learn more about our turnover cleanings.

 

Clean my
Vacation Rental


single-blog-sidebar-vacation-rental
  • Automated Scheduling
  • Cleaning Report with Pictures
  • Never a No-Show. Guaranteed.
Book Now

Testimonials

At first I tried to take care of all of the cleaning process myself, and it turned out to be a bigger headache than anything else. So a friend told me about MaidThis and its been fantastic. I’ve been working with my cleaners for a few months so far. I recommend you check out the service for yourself.
Brent
Airbnb Host in LA
90+

Hours
Saved

I definitely think that as a company we've been able to make more money, not only because we're saving money by using Maid This, but also because they're helping take a few of the necessary evils with doing vacation rentals off of the property managers plate.
Laura G
Airbnb Host in LA
90+

Hours
Saved

Blog

6 Ways to Get the Vacation Rental Ratings and Referrals You Want

vacation rental referrals

Vacations are tranquil, serene occasions to create space in our lives to unwind, even if for just a short time. Most vacation guests are seeking an opportunity to relax and expect an optimum experience. As a vacation rental owner, you’re looking for those optimum experiences to be reflected in your ratings and subsequent referrals.

Achieving this can be a mixed bag of several things: providing top-notch amenities, anticipating questions and needs, offering special promotions, and outright asking guests to provide feedback on their stays – just to name a few.  

To ensure your renters are satisfied, you need to be intuitively aware, exceedingly helpful, and abundantly pleasant. Here are 6 ways to get the ratings you’re hoping for.

1. Provide amenities.

Leaving one’s home for a vacation should be seamless. The more you can provide in your vacation rental for your guests to make them enjoy their break, the happier they’ll be. Moreover, the higher your ratings will be and the higher the chances they’ll recommend your rental to friends and family. It’s a domino effect.

To achieve all this, start with the basics. Think of things you forget when going on vacation. Toothpaste, toothbrushes, and mini bottles of shampoo are all often forgotten and easily provided. Consider leaving small bottles of lotion and lip balm that might not be “typical” toiletry amenities. To add a really special touch, throw in a complimentary bottle of wine or other booking gift. It’s all about attention to detail. These are the things that will be remembered.

2. Be helpful and anticipate needs that may arise.

The last thing anyone wants to feel while on vacation is stress. Breaks are intended to be the opposite. Despite this, unexpected events or challenges can still arise.

Most people research the things they want to see or do before leaving for their destination and choose where they will stay accordingly. But no matter how meticulous of a planner someone is, there will always be holes. This is where you, the “host with the most,” comes in.

Your vacation rental is “in the heart” of somewhere. Maybe you’re located in a great neighborhood, near a fabulous eatery, or minutes away from a beach with incredible views. It’s your job to sell the area to your guests and, essentially, be an on-demand concierge. Consider grouping all the things near you – restaurants, convenience stores for picking up quick things, gas stations, shopping areas, etc. – and create guides to leave in your vacation rental. If you’re willing, make it clear to your guests that you’re there to help.

Consider making yourself available to chat with your guests in person, on the phone, or via email about any questions they may have. To get great ratings and referrals, you have to stand out. By staying ahead of your guests’ expectations, you’ll be so helpful that it’s remarkable.

3. Create a comfortable stay.

Reflect back to the last great vacation you had. What made it exceptional? One of the top 5 things you’d probably remark on is comfort. The place where you stayed most likely had a lot of appeal to it and made you feel at ease. It was likely clean, had inviting colors, the decor was spot-on and stylish, and everything was easily accessible.

These things are important. Without comfort, you have nothing.

4. Offer promotions and discounts.

Believe it or not, offering special promotions or discounts won’t cause you to lose money and can be a surefire way to get the ratings and referrals you want for your vacation rental. The key is to provide special pricing or discounts with a specific reason in mind, not just to attract more guests.

Offer a discount for longer stays, such as bookings lasting a week or more. This way, it offers an incentive for having a longer-than-average vacation and improves your occupancy rate in the process.

5. Make local connections.

Yes, your vacation rental is listed online and future guests may find your listing by doing an online search. But in order to maximize the potential for earning great ratings (and hence, referrals), you’ll have to think outside the box.

Think local and think offline. Are there any community organizations nearby? Perhaps there are annual meetings or events in your area. Members of these organizations may need somewhere to stay. Reach out to them and share information about your vacation rental as a cheaper, out-of-the-box alternative to a hotel.

What about attractions in close proximity to your vacation rental? This ties in with offering exclusive promotions and discounts. Think about companies offering local attractions and try to work out special bargains for your guests. It’s a win-win. Your renters get great deals and you get a living, breathing relationship with other business owners who can refer you as an awesome place to stay.

6. Ask your guests for referrals directly.

Because you’re a stellar host – you provided a clean, welcoming, comfortable space for your guests and you’ve been able to anticipate their needs during their stay – going a step further and asking for their feedback should be a breeze.

Before your guests get ready to leave, ask them to share some thoughts about their time at your vacation rental. If they were happy with their experience, ask them to tell their friends about your rental property, too. Word of mouth is power. if someone has a positive experience, they’re more likely to tell others about it.

 

There’s no doubt about it: high ratings and word-of-mouth referrals are both great ways to keep your vacation rental occupied every month. Implementing a few extra touches can go a long way. With these 6 tips, you’ll be getting consistent, great ratings and have a high referral rate in no time!

 

Need to make sure your rental is in tip-top shape? Want one less thing to think about in preparation for your next guests? Contact us today to learn more about how we can get your vacation rental spic and span.

Clean my
Vacation Rental


single-blog-sidebar-vacation-rental
  • Automated Scheduling
  • Cleaning Report with Pictures
  • Never a No-Show. Guaranteed.
Book Now

Testimonials

At first I tried to take care of all of the cleaning process myself, and it turned out to be a bigger headache than anything else. So a friend told me about MaidThis and its been fantastic. I’ve been working with my cleaners for a few months so far. I recommend you check out the service for yourself.
Brent
Airbnb Host in LA
90+

Hours
Saved

I definitely think that as a company we've been able to make more money, not only because we're saving money by using Maid This, but also because they're helping take a few of the necessary evils with doing vacation rentals off of the property managers plate.
Laura G
Airbnb Host in LA
90+

Hours
Saved