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Bounce Back After Working with an Unreliable Vendor

what to do unreliable vendor la airbnb

When it comes to your rental property, you want only the best. Sometimes that means hiring professionals to clean your property, manage your landscaping, or perform repairs. It’s frustrating when you spend the time, money, and energy to hire a company to service your vacation home only to have them perform subpar work or stand you up.

A vacation rental host should be able to rely on a vendor to do the job they were hired for, so it’s not surprising if you feel blindsided when something goes wrong. Fortunately, one bad vendor experience doesn’t have to ruin your day. If you’ve encountered an unreliable service company, here are 3 things you can do to recover.

1. Reach out to the company.

If you’re unsatisfied with a vendor’s services, the first step is to reach out to the company. Explain what went wrong and express your disappointment. If you’ve already paid for their services, ask for a refund or a partial refund for the inconvenience. If the company isn’t willing to refund you for the poor service they provided, ask for a discount or, if the services were not performed, refuse to pay.

Pay attention to how they handle your complaints. If they are mortified and apologetic, there’s a good chance the poor service you received was a fluke. If they are snippy or dismissive, it could hint at deeper issues with the company itself. Their reaction will tell you a lot about the integrity of the vendor.

2. Leave a review.

This step is optional, but depending on your interactions with the vendor, you might want to consider leaving a review detailing your experience. Consider this: As a host, you appreciate reviews, right? Even “negative” reviews can help you improve things for your future guests’ experience.

Here’s how to leave a helpful review – both for the company (if they’re open to making changes based on their customers’ experience) and for others considering the company’s service: If your complaint was resolved in a timely and satisfactory manner, you should point that out after detailing your problems with the service. However, if the company did not try to help you, that’s important to note, too.

Many people might feel guilty about leaving a negative review. While you shouldn’t do it lightly, other potential customers deserve to know if a company will deliver subpar service and then refuse to make it right. A negative review isn’t revenge, it’s doing your part to warn other hosts about a potentially predatory vendor.

3. Do your research for next time.

Now that you’ve had one bad experience, you don’t want to have another one. Before choosing a new vendor, take the time to do extensive research into the company you’re hiring. Look at their reviews and note especially how the company responds to negative reviews. While mistakes happen, a good company will do everything they can to make it right.

Many companies will allow you to contact past clients as references before you make a decision. If you’re planning on investing in their business, you should take this extra step if it’s available. Otherwise, a thorough investigation of their web presence should do the trick.

 

At the end of the day, you should be able to trust your vendors to deliver on their promises. If you’re consistently let down by the service companies you hire, it’s time to take a new approach.

 

At MaidThis! we pride ourselves on the quality and reliability of our work. For a cleaning service you can rely on time and time again, check out what MaidThis! can do for you.

 

Clean my
Vacation Rental


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  • Automated Scheduling
  • Cleaning Report with Pictures
  • Never a No-Show. Guaranteed.
Book Now

Testimonials

At first I tried to take care of all of the cleaning process myself, and it turned out to be a bigger headache than anything else. So a friend told me about MaidThis and its been fantastic. I’ve been working with my cleaners for a few months so far. I recommend you check out the service for yourself.
Brent
Airbnb Host in LA
90+

Hours
Saved

I definitely think that as a company we've been able to make more money, not only because we're saving money by using Maid This, but also because they're helping take a few of the necessary evils with doing vacation rentals off of the property managers plate.
Laura G
Airbnb Host in LA
90+

Hours
Saved

Blog

3 Steps to Get Ready for Spring

airbnb spring preparation

 

Spring is coming!

It’s the season of beginnings and rebirth – so why not check out how things are going in your vacation rental?

Prepping for spring and the busy season doesn’t have to require a ton of extra effort on your part. Here are 3 quick steps to take to get ready for the next high season.

1. Clean all the less conspicuous nooks and crannies.

When your cleaning team does a turnover job, they scrub all the “usual” areas that everyone sees. However, there are certainly spots that go without special attention from check-out to check-out.

When we say “all the nooks and crannies,” we’re talking all the little places in your home you never think about:

 

  • Inside cabinets, closets, and drawers.
  • All the exposed baseboards.
  • Windows (inside and out) and blinds.
  • Inside and behind the oven.

 

There’s a lot to think about when it comes to your vacation rental and the revolving door means more wear, tear, and dust on your stuff. Spring is the perfect time to give everything a good go-over with a fine-toothed comb.

Ask your cleaning team to add some extra tasks to your next turnover cleaning. Trust us: It’s money well spent.

2. Inspect your linens.

With so many folks coming and going, your linens are in a constant state of recycling. Depending on how long your guests stay and how often you have guests booked back to back, you may be washing towels and bedsheets multiple times in a single week.

Let’s face it: Your linens take a beating. It’s a good idea to give your linens a good go-over at least once a year, but ideally, you should do it every 6 months to be sure there are no rips, stains, or other marks of imperfection.

When you replace your linens, don’t automatically toss them in the trash! If your things are still usable and in decent shape, donate them to a secondhand store like Goodwill or the Salvation Army, or drop them off at a shelter.

3. Refresh your welcome packet.

How often do you go through your welcome packet or canned messages to make changes? Or, more importantly, when was the last time you did it?

If you haven’t made any changes since putting things together, now is the time:

 

  • Check on the reliability of the information you provide. Is it still accurate and up-to-date?
  • Add helpful tips or “bonuses” if you’ve made a few partnership contacts in your community.
  • Remove old and expired coupons or outdated event information.

 

Guests love a well-stocked welcome packet, so make sure to give yours a little shine up every once in a while.

 

Don’t wait too long before getting to work on your spring checklist. Before you know it, the high season will be here and there won’t be time to prepare – you’ll already be knee deep in bookings!

 

No matter how you go about preparing for a new year, give it all you’ve got. After all, your guests will appreciate it more than you know.

 

Clean my
Vacation Rental


single-blog-sidebar-vacation-rental
  • Automated Scheduling
  • Cleaning Report with Pictures
  • Never a No-Show. Guaranteed.
Book Now

Testimonials

At first I tried to take care of all of the cleaning process myself, and it turned out to be a bigger headache than anything else. So a friend told me about MaidThis and its been fantastic. I’ve been working with my cleaners for a few months so far. I recommend you check out the service for yourself.
Brent
Airbnb Host in LA
90+

Hours
Saved

I definitely think that as a company we've been able to make more money, not only because we're saving money by using Maid This, but also because they're helping take a few of the necessary evils with doing vacation rentals off of the property managers plate.
Laura G
Airbnb Host in LA
90+

Hours
Saved

Blog

How To Master Do-It-Yourself Professional Housekeeping Skills

Master DIY cleaning services Long BeachOur household is a reflection of who we are. An impeccably clean household is not unattainable, although some help is always appreciated. Like cleaning services Long Beach will tell you – a no mess home requires a no-nonsense approach!

(more…)

Clean my Home


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  • Choose Your Date & Time 7 Days a Week
  • Flat-Rate Pricing. No hidden fees.
  • Free Recleans, Happiness Guaranteed
Book Now

Testimonials

Using the platform was super simple. I've used my cleaners five times now, and the one time I did have to reschedule it was super easy, hassle-free. It's really simple, it's easy, and they've done great job.
Gus
Los Angeles, Ca
20+

Hours
Saved

My wife and I are thrilled how easy everything is with MaidThis, and now I’m a customer for life! If you don’t want to go through the hassle of finding your own cleaner, definitely try MaidThis
Jordan
Redondo Beach, Ca
25+

Hours
Saved

I work a full-time job and I have a small kids at home, so by the time I get home the LAST thing I want to do is clean. If you need to save time, I recommend going through MaidThis. Their customer system was amazing.
Suzy
Los Angeles, Ca
70+

Hours
Saved

Blog

Should You Hire A House Cleaner Or A Housekeeper in Los Angeles?

Need a house cleaner or housekeeper Los AngelesWhether you need cleaning for a special occasion, after a major home improvement or just for regular maintenance, you sure would appreciate some help cleaning the house.  All myths aside, if cleaning your home is an ordeal too overwhelming for you to cope with on your own, you’ll need a helping hand – that of a professional. So should this professional be a house cleaner or a housekeeper Los Angeles depends on?

(more…)

Clean my Home


single-blog-sidebar-vacation-rental
  • Choose Your Date & Time 7 Days a Week
  • Flat-Rate Pricing. No hidden fees.
  • Free Recleans, Happiness Guaranteed
Book Now

Testimonials

Using the platform was super simple. I've used my cleaners five times now, and the one time I did have to reschedule it was super easy, hassle-free. It's really simple, it's easy, and they've done great job.
Gus
Los Angeles, Ca
20+

Hours
Saved

My wife and I are thrilled how easy everything is with MaidThis, and now I’m a customer for life! If you don’t want to go through the hassle of finding your own cleaner, definitely try MaidThis
Jordan
Redondo Beach, Ca
25+

Hours
Saved

I work a full-time job and I have a small kids at home, so by the time I get home the LAST thing I want to do is clean. If you need to save time, I recommend going through MaidThis. Their customer system was amazing.
Suzy
Los Angeles, Ca
70+

Hours
Saved

Blog

Would You Ever Think of Cleaning With These?

Wacky cleaning hacks - Cleaning services Huntington BeachSurfing the Internet and talking to people, you hear all sort of stuff. And the hacks that get shared sometimes sound out-and-out ridiculous. We have already written about some cleaning tips by cleaning services Huntington Beach and wider – OC, LA and SF. Here are the wackiest ideas for using ubiquitous household items instead of cleaning products. Who would have thought?

(more…)

Clean my Home


single-blog-sidebar-vacation-rental
  • Choose Your Date & Time 7 Days a Week
  • Flat-Rate Pricing. No hidden fees.
  • Free Recleans, Happiness Guaranteed
Book Now

Testimonials

Using the platform was super simple. I've used my cleaners five times now, and the one time I did have to reschedule it was super easy, hassle-free. It's really simple, it's easy, and they've done great job.
Gus
Los Angeles, Ca
20+

Hours
Saved

My wife and I are thrilled how easy everything is with MaidThis, and now I’m a customer for life! If you don’t want to go through the hassle of finding your own cleaner, definitely try MaidThis
Jordan
Redondo Beach, Ca
25+

Hours
Saved

I work a full-time job and I have a small kids at home, so by the time I get home the LAST thing I want to do is clean. If you need to save time, I recommend going through MaidThis. Their customer system was amazing.
Suzy
Los Angeles, Ca
70+

Hours
Saved

Blog

Should You Get Rid of That Dust? Decide For Yourself

Fight dust with maids in Los AngelesDoes your house feel like a dust magnet, too? It’s like the darn thing will only go away if you wipe everything every day – which is out of the question, seriously. You probably don’t look deep into your house dust. When it hits your focus, do you freeze with the realization and look away? When skillful and experienced maids in Los Angeles see your house dust, they just see a task. But what do scientists see when they have a close look at your house dust? Does it say anything about you?

(more…)

Clean my Home


single-blog-sidebar-vacation-rental
  • Choose Your Date & Time 7 Days a Week
  • Flat-Rate Pricing. No hidden fees.
  • Free Recleans, Happiness Guaranteed
Book Now

Testimonials

Using the platform was super simple. I've used my cleaners five times now, and the one time I did have to reschedule it was super easy, hassle-free. It's really simple, it's easy, and they've done great job.
Gus
Los Angeles, Ca
20+

Hours
Saved

My wife and I are thrilled how easy everything is with MaidThis, and now I’m a customer for life! If you don’t want to go through the hassle of finding your own cleaner, definitely try MaidThis
Jordan
Redondo Beach, Ca
25+

Hours
Saved

I work a full-time job and I have a small kids at home, so by the time I get home the LAST thing I want to do is clean. If you need to save time, I recommend going through MaidThis. Their customer system was amazing.
Suzy
Los Angeles, Ca
70+

Hours
Saved

Blog

5 Myths About House Cleaners – Debunked!

House Cleaner in Los Angeles - 5 myths debunkedFor one reason or another, many people are hesitant about hiring a house cleaner in Los Angeles, Orange County and San Francisco (we’ll take the local perspective). Even when they have an abundance of telltale signs that they need a professional helping hand, homeowners will be reluctant to have their house cleaned. Often it is because of a host of misconceptions that cloak the true value of professional cleaning services.

We have debunked the myths we have heard of.

House cleaner doesn’t steal or snoop

Many films and series would have lost a valuable plot twist had it not been for a shifty cleaning lady. Unfortunately, this myth seems to persist in the real world, even though hiring your cleaner through a reputable cleaning referral agency should disperse this doubt. Trusted cleaning referral agencies vet their cleaning teams thoroughly. They perform background checks and follow up on references.

House cleaner doesn’t judge you

When you hire a professional cleaning lady in San Francisco, remember that you hire a professional. It’s their job to make your house look great, so they won’t expect it to be spick and span. There’s nothing to judge – you’re simply too busy to make time for house cleaning, just like every other customer of theirs.

People who hire a house cleaner aren’t lazy nor incompetent

Time is at a premium in today’s world, no need to explain further. Reality says you can’t have it all and must prioritize. Delegating the stuff that you can delegate and focusing on what really matters for you is a smart use of resources. No one has it all together. Without a little (professional) help.

House cleaner won’t do shoddy work

If you hire a reputable and trustworthy professional, why would you expect them to slack on the job? It’s a very common impression that you pay cleaning ladies to do crappy job that you could have done, maybe even better. What this idea leaves out is the fact that you can and you should hire a professional to do your house cleaning. If you go through an established agency, you’ll definitely get a referral to a professional who is trained and experienced in cleaning, cleaning products and cleaning procedures.

House cleaner’s services aren’t reserved for the well-off

This is so not true. Long gone are the days when professional cleaning services were the privilege of the rich. Not only can these services be affordable, they can also be entirely transparent. Maid This! Also has discounts in place for weekly, bi-weekly and monthly cleanings. Bear in mind that there is a bunch of reasons why you should take house cleaning off your to-do list. Still think professional cleaners are out of your reach?

Clean my Home


single-blog-sidebar-vacation-rental
  • Choose Your Date & Time 7 Days a Week
  • Flat-Rate Pricing. No hidden fees.
  • Free Recleans, Happiness Guaranteed
Book Now

Testimonials

Using the platform was super simple. I've used my cleaners five times now, and the one time I did have to reschedule it was super easy, hassle-free. It's really simple, it's easy, and they've done great job.
Gus
Los Angeles, Ca
20+

Hours
Saved

My wife and I are thrilled how easy everything is with MaidThis, and now I’m a customer for life! If you don’t want to go through the hassle of finding your own cleaner, definitely try MaidThis
Jordan
Redondo Beach, Ca
25+

Hours
Saved

I work a full-time job and I have a small kids at home, so by the time I get home the LAST thing I want to do is clean. If you need to save time, I recommend going through MaidThis. Their customer system was amazing.
Suzy
Los Angeles, Ca
70+

Hours
Saved