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How to Present Your Cleaning Standards to Your Guests?
As any Airbnb guest will tell you, cleanliness is the single most important trait an Airbnb property can have. It’s the biggest factor that determines how highly a guest will rate the property, and whether they would return to it in the future.
This is particularly true during the coronavirus outbreak. In an effort to keep its guests and hosts safe from this dangerous epidemic, Airbnb has released an in-depth cleaning checklist for rentals properties, but many guests are still understandably reluctant to travel.
Letting your guests know that your Airbnb property management in Orange County utilizes this new Airbnb cleaning protocol can greatly increase the attractiveness of your rental property. Keep reading to learn how to do this in the most effective manner possible.
How do I tell my guests about my new Airbnb cleaning standards?
Committing to the new cleaning protocol automatically adds a unique highlight on your Airbnb property’s listing page. However, not all guests notice this or know what it means, so it’s a good idea to ensure your guests understand that you’re doing everything you can to protect their health.
Do some or all of the following:
Adjust your Airbnb listing
Guests always care about cleanliness, but they especially prioritize it during the COVID-19 pandemic. As a result, they’ll be on the lookout for any information that explains how (and if) the host has taken extra measures to maintain a germ-free rental property.
Take a moment to revise your listing and mention the following:
*You have committed to following Airbnb’s new cleaning guidelines.
*You take special care to sanitize frequently-touched surfaces, such as handles and doorknobs.
*You use the recommended cleaning supplies for Airbnb cleaning, including EPA-certified disinfectants and sanitizers.
*You provide the guests with extra cleaning products, in case they decide to re-clean.
*You observe the local regulations when it comes to cleaning and hygiene.
Reassure your guests
Message your guest (or give them a phone call) to let them know about the improved cleaning approach you’re using. Communicate clearly that you’re as concerned about keeping the property clean as they are.
If you’ve outsourced your Airbnb cleaning to a professional cleaning service, tell that to your guest as well and be ready to give them the name of the cleaning service in question.
Print out Airbnb’s cleaning summary
Displaying a summary of the new cleaning protocol at a prominent place in your property will further reassure your guests that you’re doing everything you can to fight the spread of COVID-19.
You can also print out instructions on where to find any additional supplies, such as disposable gloves and extra cleaning equipment, that you’ve left for your guests. The easiest way to do this is to print multiple copies at once, and then individually date and sign the summaries for each stay.
Refrain from providing false guarantees
Although following the enhanced cleaning protocol is a highly effective way to clean and disinfect a home, it’s by no means a guarantee that a property is 100% free of COVID-19. As such, you should never use terms such as “quarantine-friendly” or “coronavirus-free” to promote your vacation rental.
Take your Airbnb property management in Orange County to a new level
Whether you’re renting out a quaint seaside cottage, or a modern apartment near The Outlets at Orange, the one thing your guests will be looking for above all else is a hotel-like level of cleanliness. Unfortunately, such high cleaning standards can be nearly impossible to achieve if you’re not a professional cleaner yourself.
That’s where MaidThis comes in. We team up with trusted cleaning experts in Orange County who boast the tools and the know-how necessary to give your Airbnb rental a world-class cleaning. Call us today.