Loss of Revenue
We’ve helped match over 50,000 cleanings (seriously!).
If your guest is upset about a part of the cleaning that should have been done, our policy is that we can help coordinate a cleaner to come back and fix it for the guests…your cleaner can do a free recleans for the specific issue. Your guests should be happy with your place and we’ll help do our part for that. Buuutt all we can do is make it right by ensuring the problem gets fixed, so if your guest wants to cancel the reservation, unfortunately that’s totally out of our control and we can’t cover any costs associated with that.