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Loss of Revenue

We’ve done over 20,000 cleanings (seriously!). Every once in a while, there will be a certain type of “crazy” guest….you know the type we’re talking about. The guest who wants to cancel the reservations for whatever reason they can come up with…sometimes its the weather, sometimes they blame the cleaning, etc. If your guest is upset about a part of the cleaning that should have been done, we’ll come back free of charge to fix it for the guests! Your guests should be happy with your place and we’ll do our part for that. Buuutt all we can do is make it right by ensuring the cleaning is up to par, so if your guest wants to cancel the reservation, unfortunately that’s totally out of our control and we can’t cover any costs associated with that.

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What if my guests trashed my place?

Chances are you have had a less-than-clean guest who leaves the place wayyy too trashed. Now you’re pulling your hair off to figure out how to get the place in tip-top shape before the next guest arrives ahhhh! You need to make sure that not only is your place fully cleaned, but also be EXTRA watchful to make sure nothing is damaged. MaidThis to the rescue! For just $80, our cleaners will spend a couple hours more to make sure you’re protected by inspecting the unit closer for damages cleaning it in even more detail to get it in amazing shape for the next guests. We will send you pics of the place and will require adding on the deep cleaning fee to get your place in the shape it should be!

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What if there are no keys in the lockbox or the code doesn’t work?

You’ve been there… cleaners calling and texting like mad because there are no keys in the lockbox, new guests find the code isn’t working… it’s a dinner ruiner for sure! Our cleaners will call, text and generally make a huge fuss for the next 30 minutes after arrival until they get a hold of you. When you are aware of the issue and coordinating with the previous guest to bring the keys back or get the new lockbox code, the cleaners can stay at your unit until the keys/code are found and everything is ready for your new guests. We charge $40/hour from the arrival time for them to stay on site and wait for the key, or a $50 cancellation/reschedule fee. Fret not though! Get in touch with our office ASAP at 855-971-6243 once you see our messages. While we can no longer guarantee availability or arrival time at this stage, our entire Operations team will work our behinds off to route another cleaner to your unit.

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When Will My Cleaners Arrive?

Your goal is to have the place cleaned before your next guest, and that’s what is going to happen! Your cleaners will have the place ready before the scheduled arrival time of the next guest…the cleaners will NOT arrive exactly at the scheduled time. So your cleaners arrive some time in between the check out and check in time to get your place looking good 🙂

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What about Damages?

Your cleaners will do their absolutely best to keep an eagle eye out for damages to make sure you’re protected! Buuuut they cannot always catch everything, so MaidThis is not in charge of any damages caused by the guests which are not reported.

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What if there is A LOT of laundry?

You’ve been there…..you walk into your unit and the guest seems to have found their way into your linen closet and used everything in there. How the heck goes a guest even use 5 towels in 1 day anyways?! We have no idea either, but regardless we got your back! Your turnover package includes 1 load of laundry per room (i.e. 2BR unit = 2 loads, 3BR unit = 3 loads, etc),you don’t want your next guests to walk into a home with dirty towels! If there is excessive laundry, it’s just $10 per load of extra laundry.

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Do you have an Availability Guarantee?

Heck yeah we do! Just book 48 hours in advance and we GUARANTEE you’ll be covered! If you book in under 48 hours before the cleaning, we will go above and beyond to accommodate but cannot guarantee availability!

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Are these your own cleaners?

Nope! MaidThis Referral Agency does not hire “Domestic Workers” or “Independent Contractors.” MaidThis refers “Independent Domestic Workers.” The difference is that domestic referral agencies are required to follow the California civil code (i.e. we’re just the matchmaker and software provider…not actual cleaner!). ​

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Do you always arrive at the scheduled time?

Our Guarantee is that the cleaning will get done before your next guest checks in. Because of how absurd traffic can be, we CANNOT guarantee an exact start time. But fear not! We plan the cleaners routes so they have enough time to do a kick-ass job on your unit and your guests will be happy

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Can I give you a custom checklist to follow?

The short answer is No. Our cleaners know to go off of the checklist we provide, which you can find on the What Is Included page. The checklist is probably very similar to your own checklist and we can customize it for you a little bit (since each home has its own unique intricacies!). However, if you want the remote exactly in the same position every time and each coffee pod exactly 1.5 inches away from each other, this might not be the correct fit for you

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